Shipping

• Free Next Day Shipping. Customers residing in the UK can take advantage of Free Next Day shipping via DHL Parcel UK if they place their orders before 13:00 from Monday to Thursday. This means that if you make a purchase during this time frame, your order will be processed and dispatched on the same day, ensuring a prompt delivery to your address on the following day. It's a convenient and efficient shipping option for local customers, and it aims to enhance the overall shopping experience.

• For customers located in European countries, the shipping method used for their orders is Royal Mail International. Royal Mail is a well-known and reliable international courier service, and Economy Select is a cost-effective option for shipping goods within Europe. While it may not offer the same expedited delivery as the Free Next Day option for UK residents, it still provides a reasonable shipping time frame and a reliable service for our European customers.

• For customers outside of Europe, international shipments are available, but a bespoke quote is required. This means that shipping costs for destinations beyond Europe will be individually tailored to the specific order, based on factors such as destination country, package weight, and size. Customers interested in placing international orders should contact the company first to obtain a personalized shipping quote. This allows for a transparent and accurate calculation of shipping costs, ensuring customers are aware of the charges before proceeding with the purchase.

• Customers placing international orders should be aware that customs charges may apply. When shipping goods across international borders, customs authorities of the receiving country may impose duties, taxes, or fees on the imported items. These charges are the responsibility of the customer and are not included in the product or shipping costs. It's essential for customers to inquire about the customs regulations and potential charges in their country to avoid any unexpected costs upon delivery.

• In the unfortunate event that items arrive damaged or faulty, customers are required to report the issue within 48 hours of receiving the order. This reporting window is crucial to facilitate timely resolution and ensure that customers receive a replacement or refund for the damaged/faulty items. To initiate the process, customers should contact customer support with relevant details and evidence (such as photographs) of the damaged or faulty items. Prompt reporting allows the company to address the situation swiftly and provide a satisfactory resolution to the customer.

By offering these shipping and customer support policies, the company aims to provide a seamless and satisfactory shopping experience for its customers, whether they are located in the UK, Europe, or other international destinations.