FAQ - Frequently Asked Questions

  1. What type of products does Blackmore IT sell on its website? Blackmore IT specializes in selling consumer IT equipment, including laptops, PCs, tablets, and smartphones.

  2. What warranty options are available for the products purchased on Blackmore IT? We offer a standard 6-month Return-to-Base (RTB) warranty on all products. Additionally, customers have the option to purchase extended warranties for 12, 24, or 36 months.

  3. What are the shipping options for UK and international customers? We provide next day delivery via DHL for customers located in mainland UK. For customers outside the UK, we offer bespoke shipping quotes. Please contact us to get a personalized shipping cost for international orders.

  4. What is Blackmore IT's return policy? Our return policy can be found at the following link: Blackmore IT Returns Policy. This page outlines the conditions and instructions for returning items.

  5. Do international buyers need to pay import duties and customs fees? Yes, buyers located outside of the UK will be responsible for paying any applicable import duties and customs fees imposed by their local customs authorities.

  6. How can I contact Blackmore IT's customer support team? Our dedicated support team is available to assist you. You can reach us through the following channels:

  7. Does Blackmore IT offer any membership or subscription programs? Currently, we do not have any membership or subscription programs in place.

  8. What payment methods does Blackmore IT accept? We accept all major credit cards, PayPal, and Klarna for your convenience and security during the checkout process.

  9. Does Blackmore IT have a physical store or only operate online? We operate exclusively online and do not have a physical storefront. This allows us to provide a seamless and efficient online shopping experience for our customers.

  10. Where can I find Blackmore IT's privacy policy? Our privacy policy can be accessed at the following link: Blackmore IT Privacy Policy. This page details how we handle your personal information and ensures your data privacy is protected.

If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team. We are here to provide you with the best shopping experience and support for all your IT equipment needs.