Microsoft Surface Laptop 4, 13.5", Core i7 11th Gen, 16GB RAM, 512GB SSD, Win 11

We believe in full transparency so you can make an informed purchase. Below are our product grading categories, detailing what you can expect in terms of performance, appearance, and warranty.

Carefully review the descriptions to choose the best option for your needs and budget. Each category offers a different balance of performance, condition, and price.

New

• Performance: Functions flawlessly and has never been used. While the packaging may show wear, label removal, or previous markings, the product is in perfect condition. Battery life is not guaranteed and may have naturally degraded over time from the manufacturer’s original condition.
• Appearance: Pristine, with no signs of wear. Any imperfections are limited to the packaging.
• Warranty: Includes a 6-month standard warranty, with the option to extend to 1, 2, or 3 years at checkout. See our Warranty Policy for details.

Opened – Never Used

• Performance: Like new and fully functional. All accessories are included unless stated otherwise. Battery life is not guaranteed and may have naturally degraded over time.
• Appearance: The item is in excellent condition, with no visible wear. The original packaging may be open or missing, but the product itself is pristine.
• Warranty: Includes a 6-month standard warranty, with the option to extend to 1, 2, or 3 years at checkout. See our Warranty Policy for details.

Grade A - Refurbished

• Performance: The product is fully functional and meets all intended capabilities. Battery life is at least 80% (if applicable), ensuring reliable use without frequent charging.
• Appearance: Expect moderate wear, such as light scratches, scuffs, or minor fading from stickers. Laptops may have barely noticeable shiny patches on the touchpad, keyboard, or palm rest. These minor cosmetic signs do not affect functionality.
• Warranty: Includes a 6-month standard warranty, with the option to extend to 1, 2, or 3 years at checkout. See our Warranty Policy for details.

Grade B - Refurbished

• Performance: The device works as intended, with all key functions operational (e.g., screen, keyboard, touchpad, ports, power button). Battery life is not guaranteed. It comes with a minimum of 50% (if applicable), reported battery life, ensuring at least 1-hour uptime.
• Appearance: Expect moderate signs of use, such as shiny keys, a worn touchpad, or small dents, or scratches. This may also include minor paint imperfections, faint sticker outlines, or light label marks. Missing non-essential parts (e.g., SIM or SD card blanking plates). Screens may have 1–2 dead pixels or pressure marks, but they remain readable. Vinyl covers may be applied to improve appearance and protect the device.
• Warranty: Includes a 6-month standard warranty, with the option to extend to 1, 2, or 3 years at checkout. See our Warranty Policy for details.

Grade C - Refurbished

• Performance: The device works as intended, with all key functions operational (e.g., screen, keyboard, touchpad, ports, power button). Battery life is not guaranteed. It comes with a minimum of 50% (if applicable), reported battery life, ensuring at least 1-hour uptime.
• Appearance: Expect visible and significant damage, such as deep scratches, clear cracks or breaks in the chassis, or substantial dents. This may include obvious paint imperfections, prominent sticker outlines, or distinct label marks. Screens might have 1–2 dead pixels or larger pressure marks, but they will remain usable and won't affect reading text. The device may also have missing non-essential parts, such as SIM/SD card blanking plates, rubber feet, or non-essential keyboard keys. Some devices could have vinyl covers applied to improve their appearance. All significant imperfections will be photographed and clearly described in the product listing.
• Warranty: Includes a 6-month standard warranty, with the option to extend to 1, 2, or 3 years at checkout. See our Warranty Policy for details.
• Price: These devices are priced lower than our Grade B - Refurbished models, reflecting their condition while still offering full functionality at a budget-friendly cost.

Note: Carefully review the condition and performance details to ensure the device meets your needs. Our refurbished categories offer different balances of price, appearance, and performance, allowing you to select the best fit for your budget.

If you have any questions, please feel free to contact us before purchasing!