RETURNING AN ITEM:
Requesting an RMA (Return Merchandise Authorization): If you wish to return an item, please get in touch with our customer support team directly to receive a Return Merchandise Authorization (RMA) before sending the item back to us. The RMA is a unique identifier that helps us process your return efficiently and ensures that your request is properly tracked through our system.
Packaging Guidelines for Returns: Whenever possible, we kindly ask that you use the same packaging in which the item was originally delivered when returning it to us. Using the original packaging helps protect the product during transit and reduces the risk of damage.
Returning New Items in Manufacturer's Original Packaging: For new items being returned, it is essential to send them back in the manufacturer's original packaging. This requirement ensures that the item remains protected and retains its resale value. Returning new items in their original packaging also facilitates a smoother assessment of the product's condition upon receipt.
Refund of Delivery Charges: In most cases, delivery charges are non-refundable unless the item is faulty or has been damaged in transit. If you are returning an item due to a fault or damage caused during shipping, we will refund the delivery charges as part of the return process. However, if you are returning the item for reasons unrelated to a defect or damage, the original delivery charges will not be included in the refund.
30 DAY GUARANTEE:
Our 30-day returns guarantee allows you to return any item purchased from us within 30 days of receiving it, provided the item is in its original condition. Whether you simply changed your mind about the purchase or have other reasons for returning the item, we want to ensure your satisfaction with our products.
If the return is initiated within this 30-day period and the item is in its original condition, we will process the refund or exchange promptly according to your preference.
Please note that this guarantee does not apply to items that have been physically damaged, intentionally misused, or subjected to improper handling.
6 Months RTB Warranty for Used Items: All used items come with a 6 months Return-to-Base (RTB) warranty. RTB means that in the event of a warranty claim, you would need to return the item to us, and we will either repair or replace the product based on the terms and conditions of the warranty.
Exclusions from Warranty Coverage: Items that have been physically damaged or exposed to liquid damage will not be covered under warranty. It is essential to handle the products with care and follow any instructions provided to avoid causing damage that may void the warranty.
Battery Degradation not Covered Under Warranty: For battery-operated devices, please be aware that battery degradation over time is a natural process and is not covered under the warranty. The warranty typically covers defects in materials and workmanship but does not extend to normal wear and tear, including battery life reduction.
In all instances, this returns policy and warranty do not affect your statutory rights as a consumer, which may vary depending on your location and local consumer protection laws. We strive to provide clear and fair policies to ensure a positive customer experience and address any issues that may arise with your purchase.